Last Revised: January 21, 2026
TWI Roofing | 100 Manetto Hill Rd, Plainview, NY 11803 | (516) 920-2481
⚙️ Information Architecture
📥
INPUT CHANNELS
- Website forms → Database ingestion
- Email messages → Archive storage
- Phone calls → Note documentation
- Browser activity → Log files
💾
DATA CATEGORIES
- Identifiers: Names, addresses, phone, email
- Technical: IP addresses, browser specs, device types
- Behavioral: Page views, clicks, session times
- Project: Service needs, property details, timing preferences
📤
OUTPUT CHANNELS
- Customer responses → Email delivery
- Estimates/proposals → Document generation
- Appointment confirmations → Calendar notifications
- Marketing materials → Opt-in subscribers only
🎯 Processing Objectives
PRIMARY FUNCTIONS
✓ Inquiry handling
✓ Quote preparation
✓ Schedule coordination
✓ Service documentation
SECONDARY FUNCTIONS
✓ Site analytics
✓ Performance optimization
✓ Security monitoring
✓ Quality assurance
TERTIARY FUNCTIONS
✓ Market research
✓ Customer feedback analysis
✓ Service improvement initiatives
🔐 Security Layers
LAYER 1: Network perimeter (firewalls, IDS)
LAYER 2: Transport security (SSL/TLS encryption)
LAYER 3: Application controls (input validation, authentication)
LAYER 4: Data protection (encryption at rest, access logs)
LAYER 5: Physical security (facility access controls)
⚠️
Disclaimer: Perfect security unattainable. Reasonable measures implemented within operational constraints.
🔄 Data Lifecycle
Stage 1 → COLLECTION
Forms submitted | Servers log | Cookies deploy
Stage 2 → PROCESSING
Validation checks | Database entry | Staff routing
Stage 3 → STORAGE
Encrypted databases | Secure backups | Access restrictions
Stage 4 → UTILIZATION
Customer service | Quote generation | Analytics
Stage 5 → RETENTION
Active: ongoing | Archived: 7-10 years | Obsolete: deletion queue
Stage 6 → DELETION
Secure erasure | Backup purging | Verification logs
👥 Third-Party Matrix
VENDOR A: Hosting Services
Access: Full site data |
Controls: Confidentiality agreement, security standards
VENDOR B: Email Platform
Access: Messages, contacts |
Controls: Encryption requirements, no unauthorized use
VENDOR C: Payment Processor
Access: Financial data |
Controls: PCI-DSS compliance, audit rights
VENDOR D: CRM System
Access: Customer records |
Controls: Purpose limitation, data minimization
🚫
PROHIBITED: Sales to marketers, list rentals, data brokering
⚖️ Legal Framework
Warranties: None. Services “as is.”
Liability: Limited to direct damages only.
Indemnification: Users defend TWI Roofing against their violations.
Governing Law: New York State statutes.
Venue: Nassau County courts.
Severability: Invalid clauses severed.
📋 User Rights Checklist
☑ Access: Request data copies
☑ Correction: Fix inaccuracies
☑ Deletion: Remove records (limitations apply)
☑ Restriction: Limit processing
☑ Objection: Challenge uses
☑ Portability: Export in standard formats
☑ Opt-Out: Stop marketing
Exercise: Submit written request → 30-day response maximum
🔔 Policy Updates
Minor: Posted without notice
Major: Email notification sent
Acceptance: Continued use = agreement
📞 Contact Information
Phone: (516) 920-2481 (preferred)
Address: 100 Manetto Hill Rd, Plainview, NY 11803
Web: Contact form submission
Response: Days (simple) to weeks (complex), 30-day cap
Hours: Monday-Friday 8AM-6PM EST | Saturday 9AM-3PM | Sunday: Closed
